The main challenge for every Information Technology (IT) organization is to meet the demand of the user community with services of the expected quality at the expected price. The world of IT is ever changing, driven by new technologies that create more user features. At the other hand the business is changing just as rapidly, adjusting to stay in the market and responding to clients' needs and wishes. IT Management is right in the middle of this turbulent work field.
Managing IT is a great challenge. Many companies have a love-hate relationship with their internal IT departments and external IT suppliers. Users and IT-specialists seem to live in different worlds. They do not speak the same language. Whereas users complain about IT, IT-specialists maintain that users show a tendency to dig their heels in. This is one of the big challenges in the world of IT. In our programme we focus on how to deliver the right services at the right price and quality, in a continuously changing customer world. This is where technology and organisations meet.