When you search the internet for “customer satisfaction with ICT”, you will find an almost endless list of articles about unhappy customers, failed projects, ICT being too expensive, etc. etc.
The market shows that managing ICT is a big challenge. Many companies have a love-hate relationship with their internal ICT departments and external ICT suppliers. All ICT providers have the best intentions and focus on delivering quality products and adding value for their customers. But these intentions appear to be difficult to achieve. Customers and ICT specialists seem to live in different worlds. They do not speak the same language. Customers complain about ICT, and ICT specialists often say that customers are not willing to understand ICT.
IT Management operates in this challenging, still developing, field. Main challenge: how to deliver the right services, of the right quality, for the right price, in an ever changing customer world. This is where technology and organisation meet.
The programme consists of two blocks of 10 weeks.
The main theme of block 1 is “Conducting changes in the IT environment in a controlled, safe way with minimal disruption to customers”. The main theme of block 2 is “Outsourcing IT services”.
Prerequisite(s)
- Sufficient knowledge of English
- 2 years of study at university level in Information Technology, Computer Science, Management Science or Economics with basic knowledge of IT or Business Administration
Language
English
When
Semester one and two
For more information about the minor IT Service Management, please contact
Anke Carter - de Poorte: j.e.carter-de.poorte@pl.hanze.nl.